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Help! Husqvarna Ruby Deluxe Thread Cutter in Wrong Position!

Help! My Ruby deluxe keeps jamming and I can't manually pull up my bobbin thread after threading my machine.

When I opened the thread plate to check for lint, the thread cutter is in the wrong place. The shuttle like unit that should tuck in on the left is on the center and the metal L-shaped arm arm in the back right in in a lowered position so it engaging with the bobbin case and the top thread is getting caught in the cutting groove on the arm so it can't pull back up to the top.

I have tried power cycling the machine and hitting the cutter button. I hate to lose my machine to the shop for at least a week since I can't get back there for a week even if they fix it sooner. Is there a way to reboot or reset the position? It is like the machine thinks in is out and out is in!

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Comment by Susan on October 6, 2015 at 10:08am

I know, I looked for videos to see what I could find, and I came up empty-handed.  :(   I'll post if I find a solution.

Comment by Susan Czerniewski on October 6, 2015 at 9:31am
No, it seems like if anything hangs up in the process of cutting... I.e. A thread jam, then the cutting apperatice, doesn't retract correctly and stays in the wrong place. Because the arm that cuts the top thread is down, instead of up, when I try to pull the bobbin thread up, the top thread eats caught on the arm rather than looping around to pick up the bobbin thread. I have been able to fix this temporarily by clearing out any threads and either coining the cut button or turning off and then on the auto cut option. But it is a pain stopping and opening up the faceplate to make sure it has retracted. It isn't a proper fix since it doesn't explain why it keeps happening, but at least I can finish my 2 projects and then bring it in. It may be I need to be more careful with the cutting process... I may be letting up in the foot petal too soon, or maybe the cutting blades are dull too. I am a new by with this " new to me" machine and I am still learning the ins and outs. I didn't even realize that the cutting units were out of place until I watched a u- tube video on cleaning out the bobbin area and one of the videos pointed out the cutting blade in passing. There is very little out there on what is what inside the machine!
Comment by Susan on October 6, 2015 at 7:09am

Do you think your hook timing might be out and hauled everything out of place?  The Ruby would not be a machine that *I* would try to repair myself. I would do more harm than good. :/

I am having the same problem with one of my machines and I haven't had time to deal with it. 

Husqvarna Viking Designer Ruby Royale feature demonstration by Sew Essential


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